AT BORROWED YOUTH, WE AIM TO PROVIDE A SMOOTH AND HASSLE-FREE SHOPPING EXPERIENCE WHILE MAINTAINING FAIR POLICIES THAT ALLOW US TO CONTINUE OFFERING HIGH-QUALITY, AFFORDABLE STREETWEAR
HOW TO REQUEST AN EXCHANGE
TO REQUEST AN EXCHANGE, PLEASE EMAIL OUR CUSTOMER SERVICE TEAM AT SUPPORT@BORROWEDYOUTH.COMWITHIN 5 DAYS OF RECEIVING YOUR ORDER.
PLEASE INCLUDE THE FOLLOWING DETAILS IN YOUR EMAIL:
- ORDER ID
- SIZE ORIGINALLY PURCHASED
- NEW SIZE REQUESTED
OUR TEAM WILL REVIEW YOUR REQUEST AND RESPOND WITHIN 24 HOURS.
EXCHANGE CHARGES: A FEE OF ₹100 APPLIES TOWARDS REVERSE PICKUP AND DROP-OFF CHARGES. CHARGES MAY VARY DEPENDING ON YOUR LOCATION.
ONCE YOUR EXCHANGE REQUEST IS APPROVED, THE COMPLETE EXCHANGE PROCESS MAY TAKE UP TO 7 DAYS.
EXCHANGES SIZE ISSUES
- WE OFFER FREE SIZE EXCHANGES ON ALL ELIGIBLE ORDERS.
- EXCHANGE REQUESTS MUST BE RAISED WITHIN 5 DAYS OF DELIVERY.
- A REVERSE PICKUP CHARGE OF ₹100 – ₹150 WILL APPLY FOR EXCHANGES, DEPENDING ON THE DELIVERY LOCATION.
- THE APPLICABLE PICKUP CHARGE WILL BE COMMUNICATED AT THE TIME OF RAISING THE EXCHANGE REQUEST.
- EXCHANGES ARE ALLOWED ONCE PER ORDER.
RETURNS STORE CREDIT ONLY
- WE DO NOT OFFER DIRECT BANK REFUNDS FOR STANDARD RETURNS.
- ALL APPROVED RETURNS ARE ISSUED AS BORROWED YOUTH CREDITS WALLET CREDIT.
STORE CREDIT DETAILS
- STORE CREDIT CAN BE USED TO PURCHASE ANY PRODUCT ON OUR WEBSITE.
- CREDIT IS ISSUED IN THE FORM OF A UNIQUE WALLET OR GIFT CARD CODE.
- THE CREDIT WILL BE PROCESSED WITHIN 24 - 48 HOURS AFTER THE PRODUCT IS PICKED UP.
RETURN PICKUP CHARGES
- A REVERSE PICKUP FEE RANGING FROM ₹99 TO ₹199 WILL BE DEDUCTED.
- THE FEE DEPENDS ON THE PRODUCT TYPE AND LOGISTICS COSTS.
BORROWED YOUTH CREDITS WALLET
- VALID FOR USE ON ALL PRODUCTS ACROSS THE WEBSITE.
- CAN BE USED PARTIALLY OR FULLY AT CHECKOUT.
- VALID FOR 6 MONTHS FROM THE DATE OF ISSUE.
BANK REFUNDS ONLY IN SPECIAL CASES
- BANK REFUNDS ARE ONLY APPLICABLE IF YOU RECEIVE A DAMAGED PRODUCT OR A WRONG ITEM.
PROCESS
- OUR TEAM WILL REVIEW YOUR REQUEST AND SUPPORTING DETAILS.
- YOU WILL RECEIVE AN UPDATE WITHIN 2 TO 4 WORKING DAYS.
- ONCE APPROVED THE REFUND WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD.
IMPORTANT GUIDELINES
- PRODUCTS MUST BE UNUSED UNWASHED AND IN ORIGINAL CONDITION WITH ALL TAGS INTACT.
- TEMS FAILING QUALITY CHECKS MAY NOT BE ELIGIBLE FOR RETURN OR EXCHANGE.
- SHIPPING CHARGES IF ANY ARE NON REFUNDABLE.
- BORROWED YOUTH™ RESERVES THE RIGHT TO DECLINE REQUESTS THAT DO NOT MEET POLICY CRITERIA.
NEED HELP
FOR ANY QUERIES PLEASE REACH OUT TO OUR SUPPORT TEAM
THANK YOU FOR BEING A PART OF BORROWED YOUTH™ A HUSTLE CLOTHING BRAND WHERE THE SPIRIT OF HUSTLE LIVES ON WITH A NEW IDENTITY
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